Initial Payment & Deposits
- A 50% deposit is required before starting any custom order.
- Design preparation and proofs will only begin after the deposit has been received.
- The remaining 50% balance must be paid before pickup or shipping.
Order Policies
These are the policies that apply to custom orders placed with Nexus Design & Print.
Design Approval
- Customers must carefully review and approve their designs before production.
- Customers are responsible for confirming spelling, colors, garment sizes, quantities, logo placement, and all other order details.
- Once a design is approved, production will follow the approved specifications.
Changes After Approval
- Once a design and order have been approved, changes cannot be guaranteed.
- Changes requested after materials have been purchased or production has started may not be possible.
- Additional charges may apply if modifications require new materials, additional design work, or reproduction.
Design Ownership & Protection
- Original artwork and designs created by Nexus Design & Print are protected.
- Design previews are provided for customer approval only.
- Customers may not reproduce, distribute, or use our original designs with another printing company without written authorization from Nexus Design & Print.
- Artwork originally provided by the customer remains the customer's property.
Production Errors & Quality
- Nexus Design & Print is committed to providing high-quality products.
- If a verified production error or defect occurs due to our work, we will evaluate the issue and work toward an appropriate resolution.
- We are not responsible for mistakes in order details that customers reviewed and approved before production.